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WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the
time you report your accident. Just jot it down and bring
it in with you when you come in to begin the repair process,
we will do the rest.
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WHAT
ARE YOUR HOURS OF OPERATION?
We are open
Monday-Friday, 7:00-5:00.
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DO I
NEED AN APPOINTMENT FOR AN ESTIMATE?
Yes, in order to better serve you,
estimates are done by appointment. Please contact us
to schedule an appointment.
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WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR
REPAIR?
Absolutely. We generally order your vehicle's parts at the
time that we write the estimate and schedule your vehicle
for drop-off a couple of days later unless your vehicle
is found unsafe to drive, then we would help you arrange
for a rental vehicle as soon as possible. This enables us
to provide quicker turnaround time.
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IF
MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs
exceeds the insurance company's determined value of your
vehicle. Nowadays, most cars are built using unibody (frame
and body as one) construction. Our highly skilled technicians,
with the aid of our state-of the-art computer measuring
system , can return your vehicle to its original factory
specifications. If it is determined that the frame section
is bent beyond repair, that section can simply be replaced.
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CAN
YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers
of highly specialized paints. We have made a major
investment in the finest paint system available and constantly
upgrade its technology and equipment to ensure that each
vehicle's paint matches. We take special pride in our ability
to match factory finishes as the final step in the restoration
process.
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CAN
I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS
IN THE BODY SHOP?
Yes. Just let our estimator know what other Body &
Paint work you would
like done so that he or she can make the necessary arrangements.
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HOW
LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Our estimator can give you a Target Date for your vehicle.
The Target Date is our projected completion date of repairs.
Please keep in mind that not all damage may be visible
during the initial survey of your vehicle and may not be
found until the technician starts the actual repair process.
Our Customer Service Representative will make every effort
to apprise you of any changes to your Targeted Delivery Date
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HOW
CAN I GET A RENTAL CAR?
Check
with your policy and/or call your insurance company to find
out if you have rental coverage and what your specific
limitations are. If you have rental reimbursement
coverage, your insurance claims adjuster can help set up
your rental reservations for you.
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WHAT
SHOULD I DO BEFORE I DROP OFF MY VEHICLE ON ITS SCHEDULED
REPAIR DATE?
-Arrange for alternative
transportation. Contact your insurance adjuster, if
necessary, to make rental reservations.
-Have payment or billing instructions arranged with
responsible party.
-Have wheel lock key for your tires (if needed) during
repair process. check with shop if unsure.
-Remove all personal items from vehicle, including items in
trunk, garage door opener, child car seats, music CDs, cell
phone charger, parking pass, sunglasses, removable
bike/luggage racks, etc.
Because of
limited space, we ask that necessary arrangements are made
to pick up your vehicle upon completion.
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HOW
WILL I KNOW WHEN MY CAR IS DONE?
We will notify you when your vehicle is ready to be picked
up. Feel free to call
or e-mail your advisor during the repair process if you
have questions or concerns.
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IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Limited Lifetime
Warranty for as long as you own your vehicle. This
warranty is non-transferable.
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DO
I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for
is determined by your insurance policy. If you carry
broad collision, and you were not at fault, your insurance
company most likely will waive your deductible. Insurance
companies determine fault by your account of the accident
when you make the claim, and by reviewing the accident report
filed with the police department. If you aren't sure about
your deductible, you can call your claims adjuster and he
or she can tell
you whether your insurance company has waived your deductible
or whether you will be responsible to pay this when you
pick up your vehicle.
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WHO
DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility
to pay us when you pick up your vehicle. If you aren't sure about
your deductible, you can call your claims adjuster and he
or she can tell
you whether your insurance company has waived your deductible
or whether it will be your responsibility.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion
of the repairs to your vehicle is with a major credit card.
We accept Visa and Mastercard. Of course,
cash and personal checks (up to $500) are always welcome.
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WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use
(i.e., tires, batteries, and suspension parts) are commonly
subject to betterment charges when they are replaced during
the repair process. These betterment charges are determined
by your insurance company and are pro-rated based on actual
miles on your vehicle.
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CAN
I WASH MY CAR?
Car
Care Tips
Follow
these few simple tips when caring for your new finish:
Do:
- Use
cool water and mild detergent when washing
- Wash
in a shaded area
- Wipe
only with cloth that is damp or wet, not dry
- Wait
30 days before polishing or waxing
Avoid:
- Extreme
temperatures
- Commercial
washes
- Exposing
to chemicals such as antifreeze or coolant
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