Had an Accident?

First Insurance Claims at Kuroda Autobody

Direct Repair Program (DRP) Partner: Kuroda Autobody is an independent, family-owned collision repair facility that participates in a Direct Repair Program with First Insurance Company of Hawaii. We work with First Insurance to coordinate collision repair estimates, approvals, and supplemental damage documentation while keeping you informed throughout the repair process.

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Your right to choose

Your Right to Choose Kuroda Autobody for Your First Insurance Claim

First Insurance Company of Hawaii offers a Direct Repair Program to help policyholders find collision repair facilities. However, you have the right to choose the auto body shop you trust, whether or not it belongs to the insurer's repair network.

Kuroda Autobody participates in a Direct Repair Program with First Insurance. You can schedule an estimate at our Waipahu facility, and our team will help coordinate your repair with your insurance representative.

First Insurance claims

What to Expect During Your First Insurance Claim Process

First Insurance provides a step-by-step auto claims process supported by local claims adjusters. After you report an accident, an adjuster reviews the claim, verifies coverage and liability, and explains the next steps for estimates and repairs. Here's how we help coordinate your collision repair:

Claim Reporting and Documentation
First Insurance accepts auto claims online, by phone, or by email. You can report your claim by calling (808) 527-7711 or using the insurer's online auto claim form. Share your claim number with us when scheduling your repair estimate.
Claim Review and Damage Assessment
A First Insurance adjuster investigates the accident and determines the applicable coverage and liability. Once the claim is reviewed, we assess your vehicle's collision damage and prepare the necessary repair documentation.
Repair Estimates and Additional Damage
First Insurance reviews repair estimates as part of its claims process. If additional damage is discovered during repairs, we document the findings and submit supplemental information for review and approval.
Claim Payments and Deductibles
First Insurance may issue claim payments directly to the repair shop, to the policyholder, or jointly with another party, depending on the claim. Your deductible and any out-of-pocket costs depend on your policy and approved coverage.

Factory procedures

Why a Complete Repair Assessment Matters

An initial repair estimate may not identify every area of collision damage. Some structural damage or additional repair requirements become apparent only after affected components are removed and inspected.

At our Waipahu facility, we use Car-O-Liner 3D electronic measuring equipment to identify structural damage and assess the repairs needed to restore your vehicle to proper specifications. Our team also uses manufacturer-approved GYS welding equipment for applicable repairs.

When collision damage affects advanced driver assistance systems, we coordinate necessary calibration with qualified specialists or the manufacturer's dealership.

We document additional repair requirements and coordinate with First Insurance when supplemental approval is needed.

Why Kuroda

The Kuroda Autobody Advantage

Serving Hawaii since 1938, our family-owned business combines decades of local experience with modern collision repair capabilities at our Waipahu facility:

On-Site Rental Support
Rental car pickup is available on-site for customers who need temporary transportation during repairs. Rental coverage depends on your First Insurance policy and applicable limits.
Limited Lifetime Warranty
Qualifying metalwork and refinishing repairs are backed by our Limited Lifetime Warranty for as long as you own the vehicle.
Detailed Handover Review
Before delivery, we walk you through your completed repairs using an annotated work order and before-and-after photos.