Had an Accident?
Island Insurance Claims at Kuroda Autobody
Direct Repair Program (DRP) Partner: Kuroda Autobody is an independent, family-owned collision repair facility that participates in a Direct Repair Program with Island Insurance. We work with Island Insurance to coordinate collision repair estimates, approvals, and supplemental damage documentation while keeping you informed throughout the repair process.
Your right to choose
Your Right to Choose Kuroda Autobody for Your Island Insurance Claim
Island Insurance offers its Island Certified Auto Repair Shop program to help policyholders find collision repair facilities in Hawaii. However, you have the right to choose the auto body shop you trust to repair your vehicle, whether or not it is part of the insurer's recommended network.
Kuroda Autobody participates in a Direct Repair Program with Island Insurance. You can schedule an estimate at our Waipahu facility, and our team will help coordinate the repair process with your insurance representative.
Island Insurance claims
What to Expect During Your Island Insurance Claim Process
Island Insurance handles auto insurance claims through its Hawaii-based claims team. Policyholders can report an accident online, by phone, by email, or through their insurance agent. Once a claim is submitted, a claims specialist is assigned to review the details and explain the next steps. Here's how we help coordinate your collision repairs:
Claim Reporting and Documentation
Report your accident to Island Insurance and obtain your claim number. Have your policy information, accident details, and any available police report ready. Share your claim number with us when scheduling your repair estimate.
Vehicle Damage Assessment
Island Insurance may arrange an inspection or use photographs to assess vehicle damage. Our team evaluates your vehicle and prepares repair documentation based on the damage identified.
Repair Estimates and Additional Damage
Island Insurance reviews repair estimates before authorizing covered repairs. If we discover additional damage during the repair process, we document the findings and submit supplemental information for review and approval.
Claim Payments and Deductibles
Island Insurance may coordinate payment directly with your chosen repair facility once repairs are authorized and the necessary documentation is completed. Your coverage, deductible, and any potential out-of-pocket costs depend on your policy and approved claim.
Factory procedures
Why Proper Damage Assessment Matters
An initial insurance estimate may not identify every repair needed after a collision. Some damage becomes visible only after damaged panels or components are removed.
At our Waipahu facility, we use Car-O-Liner 3D electronic measuring equipment to assess structural damage and GYS spot and MIG welding equipment for applicable repairs. If your vehicle requires advanced driver assistance system calibration, we coordinate that work with qualified specialists or the manufacturer's dealership.
We document additional repair requirements and coordinate with Island Insurance when supplemental approval is needed.
Why Kuroda
The Kuroda Autobody Advantage
Serving Hawaii since 1938, our family-owned business combines decades of local experience with modern collision repair capabilities at our Waipahu facility:
On-Site Rental Support
Rental car pickup is available on-site for customers who need temporary transportation during repairs. Island Insurance rental coverage depends on your policy and applicable limits.
Limited Lifetime Warranty
Qualifying metalwork and refinishing repairs are backed by our Limited Lifetime Warranty for as long as you own the vehicle.
Detailed Handover Review
Before delivery, we walk you through your completed repairs using an annotated work order and before-and-after photos.
Island Insurance FAQ
Frequently Asked Questions About Island Insurance Claims
How do I file an auto insurance claim with Island Insurance?
You can report a claim online, by phone, by email, or through your Island Insurance agent. Have your policy and accident information ready.
Do I have to use an Island Insurance network repair shop?
No. You can choose your repair facility. Kuroda Autobody also participates in a Direct Repair Program with Island Insurance.
What happens if additional damage is discovered during repairs?
We document the additional damage and submit supplemental information to Island Insurance for review and approval.
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Start Your Island Insurance Claim With Confidence
Get expert guidance and reliable collision repair from a family-owned shop rooted in Hawaiʻi since 1938.
